If you wish to cancel your order, please contact our customer service team as soon as possible. Orders can only be canceled before they have been shipped. Once an order is shipped, it cannot be canceled.
If your order is eligible for cancellation and a refund, we will process the refund to the original payment method used during the purchase. Refunds will be issued within a reasonable timeframe after the cancellation is confirmed.
Some products may not be eligible for cancellation once the order is placed. These items will be clearly marked, and the cancellation policy will be specified during the purchase process.
In addition to our cancellation policy, customers may have a right to withdrawal within a 14 day period after receiving the product.
If you are not fully satisfied with your countertop water purifier, you may return it within two weeks of receiving the product for a full refund.
To initiate a return, please contact our customer service team for instructions. The product must be in its original condition and packaging.
Refunds will be processed to the original payment method used during the purchase within a reasonable timeframe.
We recommend communicating any cancellation requests promptly to avoid delays in processing refunds and order adjustments.
Our customer service team is available to assist you with any cancellation-related inquiries.
